FAQ

BRAND

Is Ogee cruelty free?

We do not test any of our formulas or ingredients on animals and we are proud to be certified to the Leaping Bunny standard.Why Jojoba Seed Oil?

Harvested on an organic farm in the American desert, our extra virgin Jojoba Seed Oil is considered “Golden Grade”.

We use only the first press oil and we infuse it into all of our Hydraganic products. It is richest in antioxidants and the micronutrients that are best for skin. And we don’t use any heat in the extraction process so that the vital nutrients of the Jojoba Seed are preserved, increasing the benefits when applied to skin. When studied at a molecular level, Jojoba oil was found to have the closest structure to the natural Sebum (oil) of the skin. Making it easy to absorb without clogging pores. What does Ogee mean?What is Hydraganics?

‘Hydragranics’ is the term we use at Ogee to describe the two most important parts of our product collection: hydrating and organic.

New research has shown that organically grown plants are the richest in antioxidants with micronutrients that are most beneficial to the skin. This makes organic ingredients the best for our bodies, as there’re no trace levels of pesticides and genetically modified organisms, and the best for our planet, as organic farming is far better for the environment.What is Certified Organic?

To ensure that only the best organic ingredients have been incorporated into our skincare collection, Ogee proudly holds certification for NSF standards—an internationally recognized organic certification.

The NSF seal signifies that each product contains the highest levels of certified organic ingredients while maintaining their purity from farm to skin. The organic certifier regulates every step of the process, from the farm where our ingredients are grown to being blended and filled into each bottle.

Organic crops must be grown without the use of conventional pesticides or other synthetic chemicals, genetically modified organisms (GMOs), and a multitude of other banned ingredients.

Importantly, when processing the ingredients, whether via the cold pressing of jojoba seeds or the extraction of stem distilled oral extracts, our organic certifier ensures that no harmful or toxic processes have been used.Where is Ogee made?

We source the best ingredients from around the globe, including our hero ingredient Jojoba Oil, that is sourced from a sustainable farm right here in the USA. We are blended, filled, certified and packaged in the United States using 100% recycled paperboard. You can find us headquartered in Burlington, Vermont!

PRODUCT

Is Ogee Vegan?

Many of our skincare products are vegan, with the exception of our Activated Botanical Primer, which contains organic locally sourced beeswax. Please note that many of our color cosmetics (Face Sticks, Complexion Sticks, Lipsticks, Lip Oils, Mascara, Lip Gloss) are not vegan as they also contain beeswax, while some shades may contain carmine.Does Ogee contain nuts?

Our products are manufactured in facilities that handle nuts and seeds. Some products may also contain organic nut oils.Is Ogee 100% natural?

Each and every one of our ingredients are 100% botanically-derived from a natural source, as confirmed by our organic certification.Can I use Ogee when pregnant?

While our line is organic and 100% natural, we always recommend consulting your physician prior to beginning a new skin care regimen.How often should I use Ogee?

To achieve optimal efficacy, we recommend using all of the skincare products twice daily, AM and PM. Our recommended order of application is: Gentle Glow Cleansing Cloths, Liquid Gold Cleansing Oil, Seeds of Youth Serum, Jojoba Glow Face Oil, and lastly, Jojoba Hydration Day Cream. Our Sculpted Lip Oils can be applied as often as needed.Can I use other products while using Ogee?

Yes, however we want you to get the best out of your routine. Synthetic products can sensitize the skin, which may lead to adverse reactions to our natural ingredients.Is Ogee suitable for all skin types?

Ogee products are suitable for all skin types: young, older, dry, oily or combination.Do Ogee products contain GMOs?

Ogee products are produced without the use of genetically modified ingredients. Our organic certification helps ensure that we adhere to this strict standard.

Ogee ingredients are derived from naturally evolved plants that have been nurtured utilizing tried and true agricultural traditions. We believe that our skin and our environment will benefit.Are Ogee products Gluten Free?

Our products do not contain gluten. What is a Lip Oil?

Unlike traditional matte, heavy lipsticks, we’ve formulated our Sculpted Lip Oils with a blend of oils and waxes to provide a sheer, nourishing layer of color. The shades are inspired by botanicals, and enhance natural beauty. For more opaque color, simply apply a few layers of our buildable Lip Tints.How long do the Tinted Sculpted Lip Oils last on your lips?

As Ogee is an all-natural and certified organic company, we do not formulate with any chemicals or dyes that would give a more conventional long-lasting lipstick product its “budge proof” or “staining” qualities. Our Tinted Sculpted Lip Oils leave long lasting hydration and nourishing benefits to the lips, and a wash of buildable color for a few hours depending on activity and application.

SHIPPING & ORDERS

Is shipping free?

We offer free ground shipping on all U.S. orders over $75. We also offer additional express shipping services at checkout. Please make sure to review the information on our Returns & Shipping Policy page to ensure accurate delivery of your Ogee shipment. Here, you can also find additional details on our processing and shipping timelines!What is checkout+ with package protection?

In the cart and at checkout, you may have the option to add free return shipping to your order by paying a small fee. If selected, your return shipping is covered at no additional cost. If you choose not to add this option, return shipping costs will be deducted from your refund. This option must be selected in cart or at checkout and cannot be added later.Do you ship internationally?

We are pleased to offer international shipping through Passport Shipping to many countries as listed at checkout. Customers will be required to pay all applicable duties and taxes and shipping costs at checkout.

Questions about your shipment’s status? You can track your order through your shipping confirmation email.

*Please note: Due to continually changing circumstances, the list of countries we are able to ship is subject to change at any time.Why is my country not available at checkout?

Due to temporary carrier restrictions, we’re currently unable to ship to certain regions. These limitations are outside of our control, and we apologize for any inconvenience.Can I return my order?

If you are not satisfied with your order, we will happily allow a refund on unused or gently used products returned within 30 days of purchase from ogee.com. Please note that Collections, Sets, and Bundles are eligible for return only if the complete set is returned. At this time, we do not currently accept international returns or returns for purchases made in retail locations. Ogee reserves the right to refuse service at any time due to perceived policy abuse. To initiate the return process, please visit our returns portal and enter your order number and email address or zip code. You may review our complete return policy, access our portal, and follow the link to make your return here: https://ogeestore.com/pages/returns-shippingMy order never arrived. What do I do?

If you have an issue with your delivery, please contact Support within 14 days of the order delivery date at [email protected]. Please note: Packages may be marked as delivered in your order’s tracking 24-48 hours ahead of final delivery. If you do not receive your package 48 hours after it has been marked as delivered, kindly send us an email.My order arrived damaged. What do I do?

If you have an issue with the condition of your product upon delivery, kindly contact Support within 14 days of order delivery date at [email protected]. Please include a photo of your damaged product so we can further assist.I need to change my address, adjust an item on my order or cancel. Can I make adjustments to my order?

Please contact [email protected] as soon as you notice the error. We will do our very best to make the modification, however we cannot guarantee changes can be made to orders once submitted and we are unable to cancel or modify an order once fulfilled and in transit.Do you ship orders to Australia? If so, how will orders be shipped?

Yes, we ship to Australia. To get your order to you, we’ve partnered with Passport Shipping and they will be the Seller for all orders under $1,000 AUD.Where can I shop Ogee in person?

You can find Ogee at select retail partners. Use our Store Locator to find a location near you.What is the EU Right of Withdrawal?

Customers located in the European Union may have the legal right to withdraw from their purchase within 14 days of receiving their order, without providing a reason. To exercise this right, please submit a withdrawal request using the withdrawal form available on our website.

Once we receive your request, we will provide instructions for returning eligible items. Refunds will be processed in accordance with applicable consumer protection laws and our return policy.

Please note that this right applies only to qualifying orders subject to EU consumer protection regulations.

OGEE REWARDS

What are Ogee Rewards?

Ogee Rewards is a free loyalty and referral program for account holders on www.ogeestore.com. As a member, you can earn points each time you place an order that can be used to unlock exclusive tier perks, free products and discounts towards future purchases. If you are already an Ogee site account holder, you have been enrolled! If not, head to our Rewards page to enroll. To earn and spend your points, please ensure you are logged in when you place your www.ogeestore.com orders. Please note, referees must be new to www.ogeestore.com and the code will not present for previous customers. Ogee reserves the right to terminate program inclusion and referral links at any time due to perceived program abuse, including but not limited to self-referral, posting unique referral links on paid Ogee assets such as advertisements and social posts, and multiple account creation. Ogee Rewards Points are not redeemable for cash and points expire with 1 year of no purchase activity.How do I sign up?

If you have recently placed an order as a guest with your preferred email address, head here to join the Ogee Rewards program and start unlocking special discounts, perks and gifts. How do I earn points and change tiers?

Earn points through purchases made on www.ogee.com, by completing account set up and social actions, earn a birthday gift, and by reviewing products and referring friends. Please visit the Rewards page for specific tier perks.Do my points expire?

Yes, points expire with 1 year of no purchase activity. Please contact [email protected] for assistance.Can I earn reward points anywhere else?

Rewards points can only be earned and redeemed on www.ogeestore.com. Retail location purchases do not apply towards earning or redeeming points, apologies.Can I combine points into a single account?

We are not able to merge site accounts or points at this time. If you have multiple accounts on www.ogeestore.com, both accounts can earn and redeem points.How many points do I have?

Log on to your account to verify your balance: https://ogeestore.com/pages/rewards.What happens to my points if I make a return?

When you make a return and your refund is processed, points earned for the purchase will be deducted from your account.How do I refer a friend?

Referring friends to Ogee is easy! Simply log in to your Rewards account and click the button to “Refer a friend” in the Earn Points section of your Ogee Rewards page. Here, a new window will pop up that allows you to view your referral link. You can then copy your link by clicking the clipboard icon, and share the link with friends and family! Your referred friend can use this link to place an order with a $15 off code valid on all orders $100+ on www.ogeestore.com and when that purchase is complete, you will earn $15 (in points) to your Ogee Rewards account. Please note, referees must be new to www.ogeestore.com and the code will not present for previous customers. Ogee reserves the right to terminate program inclusion and referral links at any time due to perceived program abuse, including but not limited to self-referral, posting unique referral links on paid Ogee assets such as advertisements and social posts, and multiple account creation. Ogee Rewards Points are not redeemable for cash and points expire with 1 year of no purchase activity. Ogee Rewards points can be used In addition to one discount code applied at checkout. Please keep in mind, this is subject to change.My points have not been added?

Please allow up to 24 hours for all action-based points to be awarded to your account, while points earned from creating a purchase and referrals will face a pending period. Kindly contact [email protected] after that time period to further investigate. Thank you for your understanding that for points to be awarded from purchases, that you must be logged into your site account when the transaction is completed.Can I use my points in addition to a discount code or offer?

Yes, you can use your points in addition to one discount code applied at checkout. Please keep in mind, this is subject to change.

SUBSCRIPTIONS

How do I set up a subscription?

To set up a subscription, choose the “Subscribe & Save” option before adding a product to your cart. You’ll then see a drop-down menu that will allow you to decide how often you’d like your subscription delivered. All subscriptions will be sent on a recurring delivery with free standard shipping.Is there a discount on subscription orders?

Yes, all subscription orders are eligible for 10% off all recurring orders. Free standard shipping on every subscription order!Can I add or remove items from my upcoming subscription order?

Yes, you can add or remove items to your recurring subscription order by clicking “Manage Subscriptions” within your Ogeestore.com account here: https://account.ogeestore.com/. If your subscription isn’t updated on time, you can return it for a refund by heading to our returns portal here: https://returns.ogeestore.com/#/How will I know when my subscription order is on its way?

You can log into your ogeestore.com account here: https://account.ogeestore.com/. Click “Manage Subscriptions” to see when your next expected subscription order is due to be sent. Additionally, you’ll receive a reminder email 5 days before your next shipment order is charged and sent.When will my payment method be charged?

You’ll receive an email 5 days prior to your next shipment order being charged and sent.How do I cancel or reschedule my subscription order?

Subscription orders can be cancelled, rescheduled, or delayed by clicking “Manage Subscriptions” within your Ogeestore.com account here: https://account.ogeestore.com/. If your subscription isn’t updated on time, you can return it for a refund by heading to our returns portal here: https://returns.ogeestore.com/#/Are subscriptions available outside of the United States?

Subscriptions are only available within the United States at this time. Apologies for any inconvenience.

OTHER

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